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HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide April 2004 (First Edition) Part Number 359539-001

10 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Rear Panel Components Item Description 1 PCI-X expansion slot 1, 6

100 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide OS Boot Problems Flowchart Symptoms: • Server does not boot a

Troubleshooting 101

102 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide 7 "HP Insight Diagnostics (on page 80)" Server Fault

Troubleshooting 103 Item Refer to 8 • "Hardware Problems (on page 105)" • Server maintenance and service guide, located on the Document

104 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide

Troubleshooting 105 not faulty. Procedures for All ProLiant Servers The procedures in this section are comprehensive and include steps about o

106 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide 5. Have a qualified electrician check the line voltage to be sure it

Troubleshooting 107 6. Be sure each circuit breaker is in the On position, or replace the fuse if needed. If this occurs repeatedly, contact

108 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Loose Connections Action: • Be sure all power cords are securely con

Troubleshooting 109 − Installation of a SCSI device without termination or without proper ID settings − Setting of an IDE device to Master/Slave w

Server Component Identification 11 Rear Panel LEDs and Buttons Item Description Status 1 iLO activity Green = Activity exists. Flashing green

110 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Unknown Problem Action: 1. Disconnect power to the server. 2. Follo

Troubleshooting 111 3. Refer to the device documentation to be sure the device is properly installed. For example, a third-party PCI or PCI-X board

112 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Internal System Problems List of Problems: CD-ROM and DVD Drive Probl

Troubleshooting 113 Data read from the drive is inconsistent, or drive cannot read data Action: 1. Clean the drive and media. 2. If a paper or pla

114 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Diskette drive cannot write to a diskette ...

Troubleshooting 115 Diskette drive light stays on Action: 1. Be sure no loose connections (on page 108) exist. 2. Be sure the diskette is not dama

116 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide on the front of the drive and look inside to see that the drive

Troubleshooting 117 − To examine the drive take-up leader, tilt the cartridge receiver door on the front of the drive and look inside to see that t

118 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide server documentation for further requirements. NOTE: It is reco

Troubleshooting 119 4. Be sure no POST error messages ("POST Error Messages and Beep Codes" on page 186) are displayed while booti

12 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Item Description Status 7 UID button/LED Blue = Identification is a

120 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide System completes POST but hard drive fails Action: 1. Be sure no loo

Troubleshooting 121 2. Be sure no viruses exist on the server. Run a current version of a virus scan utility. Server response time is slower than

122 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide General memory problems are occurring Action: • Be sure the memory

Troubleshooting 123 4. Be sure no operating system errors are indicated. 5. Restart the server and check to see if the error message is still disp

124 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide PPM Problems Action: If the PPMs are not integrated on the system boa

Troubleshooting 125 5. If the server has only one processor installed, replace it with a known functional processor. If the problem is resolved aft

126 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide • Be sure no loose connections (on page 108) exist in the rest of th

Troubleshooting 127 on the server and to the monitor. − For tower-model servers, check the cable connection from the monitor to the server, a

128 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide • Be sure the monitor and any KVM switch are compatible with the VGA

Troubleshooting 129 − For tower-model servers, check the cable connection from the input device to the server. 2. If a KVM switching device is in

Server Component Identification 13 Item Description Item Description 7 SCSI backplane connector* 15 PCI riser board assembly connector (for slot 1

130 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide No response occurs when you type AT commands...

Troubleshooting 131 4. Be sure you are in terminal mode and not MS-DOS mode. 5. Refer to the HP website (http://www.hp.com) for a complete list of

132 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Modem disconnects while online Action: 1. Be sure no loose connectio

Troubleshooting 133 3. If this does not work, force a slower baud rate (14400 baud) with the AT command AT&Q6N0S37=11. You are unable to conne

134 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide 7. Check the PCI Hot Plug power LED to be sure the PCI slot is recei

Troubleshooting 135 a. Uninstall the network controller driver for the malfunctioning controller in the operating system. b. Restart the server, r

136 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Restoring to a Backed-Up Version (on page 138) When to Reconfigure or

Troubleshooting 137 1. Type the following commands at the System Console screen (where XXX is the new numeric value): Set Minimum Packet Receive Bu

138 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Restoring to a Backed-Up Version If you recently upgraded the operati

Troubleshooting 139 Errors occur after the system software is changed ...140

14 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide NMI Switch The NMI switch allows administrators to perform a memory du

140 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Software locks up Action: 1. Check the application log and operating

Troubleshooting 141 • Be sure you have the most current drivers ("Maintaining Current Drivers" on page 141). Clustering Software If the

142 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide • Microsoft® operating systems—PSPs are available for servers runnin

Troubleshooting 143 • An administrative user account on each target system. The administrative account must have the same username and password as

144 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Network connection fails on remote communication Because network conn

Troubleshooting 145 • You want to change the operating system selection. • You encounter a failure-causing error during the SmartStart installatio

146 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide on page 147) • Outside North America, call the nearest HP Tech

Troubleshooting 147 revision Operating System Information You Need Depending on the problem, you may be asked for certain pieces of informatio

148 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide • A list of each third-party software component installed, with the

Troubleshooting 149 − Version of the PSP used − List of drivers from the PSP (/var/log/hppldu.log) • A list of each third-party hardware componen

Server Component Identification 15 Item LED Description Status 3 DIMM 2A failure Amber = DIMM has failed. Off = DIMM is operating normally. 4 DI

150 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide − SYS:SYSTEM\SURVEY.TXT • Current patch level • A list of each thi

Troubleshooting 151 • A list of each third-party hardware component installed, with the firmware revisions • A list of each third-party software c

152 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide − File system on each logical drive • Warp Server version used and:

Troubleshooting 153 Board in Use by Expand Operation...

154 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Cache Has Been Disabled Because ADG Enabler Dongle is Broken or Missi

Troubleshooting 155 Logical Drive X Status = Overheating ...171L

156 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Attached Drives...

Troubleshooting 157 Accelerator Error Log Description: List of the last 32 parity errors on transfers to or from the memory on the array accelerator

158 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Description: Data in cache was lost, but not because of the battery b

Troubleshooting 159 Description: The number of cache lines experiencing excessive ECC errors has reached a preset limit. Therefore, the cache has be

16 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Item LED Description Status 14 Online spare memory Amber = Failover h

160 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Accelerator Status: Possible Data Loss in Cache Description: Possible

Troubleshooting 161 Adapter/NVRAM ID Mismatch Description: EISA NVRAM has an ID for a different controller from the one physically present in the sl

162 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Cache Has Been Disabled Because ADG Enabler Dongle is Broken or Missi

Troubleshooting 163 Controller Communication Failure Occurred Description: Controller communication failure occurred. ADU was unable to successfully

164 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Controller Is Not Configured Description: Controller is not configure

Troubleshooting 165 Drive (Bay) X Firmware Needs Upgrading Description: Firmware on this physical drive is below the latest recommended version. Ac

166 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Drive (Bay) X is a Replacement Drive Description: This drive has been

Troubleshooting 167 Drive (Bay) X Upload Code Not Readable Description: An error occurred while ADU was trying to read the upload code information f

168 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Drive Time-Out Occurred on Physical Drive Bay X Description: ADU issu

Troubleshooting 169 Identify Logical Drive Data did not Match with NVRAM Description: The identify unit data from the array controller does not matc

Server Component Identification 17 System LED and Color Internal Health LED Color Status DIMM failure, slot X (Amber) Red • DIMM in slot X has fai

170 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Less Than 75% of Batteries at Sufficient Voltage Battery Pack X Below

Troubleshooting 171 Logical Drive X Status = Interim Recovery (Volume Functional, but not Fault Tolerant) Description: A physical drive in this logi

172 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Logical Drive X Status = Recovering (rebuilding data on a replaced dr

Troubleshooting 173 No Configuration for Array Accelerator Board Description: The array accelerator board has not been configured. Action: If the ar

174 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Other Controller Indicates Different Cache Size Description: The othe

Troubleshooting 175 SCSI Port X, Drive ID Y Has Exceeded the Following Threshold(s) Description: The monitor and performance threshold for this driv

176 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide SCSI Port X, Drive ID Y RIS Copies Within This Drive Do Not Match Des

Troubleshooting 177 Set Configuration Command Issued Description: The configuration of the array controller has been updated. The array accelerator

178 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Description: A power supply in the external storage unit has failed.

Troubleshooting 179 Storage Enclosure on SCSI Bus X Indicated that the Fan is Degraded... ...SOLUTION: this condition usually occurs on enclosures w

18 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide For more information, refer to "Internal USB Functionality (on p

180 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Description: You have exceeded the maximum number of drives supported

Troubleshooting 181 Description: One or more physical drives were moved, causing a configuration that is not supported. Action: Move all drives to t

182 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Swapped Cables or Configuration Error Detected. The Maximum Logical V

Troubleshooting 183 4. Repeat these steps with the other controller. If both controllers give POST messages in one slot but not the other, it is a

184 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Unable to Retrieve Identify Controller Data. Controller May be Disabl

Troubleshooting 185 WARNING - Drive Write Cache is Enabled on X Description: Drive has its internal write cache enabled. The drive may be a third-pa

186 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Wrong Accelerator Description: This may mean that the board was repla

Troubleshooting 187 WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary information in the server documentation before

188 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Unsupported Processor Detected System will ONLY boot ROMPAQ Utility.

Troubleshooting 189 Critical Error Occurred Prior to this Power-Up Audible Beeps: None Possible Cause: A catastrophic system error, which caused the

Server Component Identification 19 Hot-Plug SCSI Hard Drive LEDs Item LED Description Status 1 Activity status On = Drive activity Flashing =

190 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Fatal Express Port Error Audible Beeps: None Possible Cause: A PCI Ex

Troubleshooting 191 FATAL ROM ERROR: The System ROM is not Properly Programmed. Audible Beeps: 1 long, 1 short Possible Cause: The System ROM is not

192 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Internal CPU Check - Processor Audible Beeps: None Possible Cause: A

Troubleshooting 193 NMI - Button Pressed! Audible Beeps: None Possible Cause: The NMI button was pressed, initiating a memory dump for crash dump an

194 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide 2. Be sure no keys are depressed or stuck. 3. If the failure reoccu

Troubleshooting 195 REDUNDANT ROM ERROR: Backup ROM Invalid. - ... ...run ROMPAQ to correct error condition. Audible Beeps: None Possible Cause: The

196 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Temperature violation detected - system Shutting Down in x seconds Au

Troubleshooting 197 100 Series List of Messages: 101-I/O ROM Error...

198 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide 102-System Board Failure, CMOS Test Failed. Audible Beeps: None Possi

Troubleshooting 199 104-ASR Timer Failure Audible Beeps: None Possible Cause: System board failure. CAUTION: Only authorized technicians trained

© Copyright 2004 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties f

20 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Hot-Plug SCSI Hard Drive LED Combinations Activity LED (1) Online

200 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide 172-1-Configuration Non-volatile Memory Invalid Audible Beeps: None P

Troubleshooting 201 201-Memory Error Audible Beeps: None Possible Cause: Memory failure detected. Action: Run Insight Diagnostics ("HP Insight

202 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide 207-Invalid Memory Configuration - DIMM Size Parameters Not Supported

Troubleshooting 203 Audible Beeps: 1 long, 1 short Possible Cause: Installed DIMMs in the same bank are of different sizes. Action: Install correctl

204 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide 209-Online Spare Memory Configuration - No Valid Banks for Online Spa

Troubleshooting 205 300 Series List of Messages: 301-Keyboard Error...

206 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide 303-Keyboard Controller Error Audible Beeps: None Possible Cause: Sys

Troubleshooting 207 40X-Parallel Port X Address Assignment Conflict Audible Beeps: 2 short Possible Cause: Both external and internal ports a

208 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide 601-Diskette Controller Error Audible Beeps: None Possible Cause: Dis

Troubleshooting 209 611-Primary Floppy Port Address Assignment Conflict Audible Beeps: 2 short Possible Cause: A hardware conflict in the system is

Server Component Identification 21 Optional Battery-Backed Write Cache Enabler LEDs Item LED Color 1 Amber 2 Green For LED status information,

210 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide 1151-Com Port 1 Address Assignment Conflict Audible Beeps: 2 short Po

Troubleshooting 211 Audible Beeps: None Possible Cause: Real-time clock system battery has lost power. The system will lose its configuration every

212 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Audible Beeps: None Possible Cause: Required fan not spinning. Action

Troubleshooting 213 1611-Fan x Failure Detected (Fan Zone I/O) Audible Beeps: 2 short Possible Cause: Required fan not installed or spinning. Action

214 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide 1611- Power Supply Zone Fan Assembly Failure Detected. Either... ...t

Troubleshooting 215 1611-Redundant Fan Failure (Fan Zone System) Audible Beeps: None Possible Cause: A redundant fan is not spinning. Action: Replac

216 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide System AC Power Overload (Power Supply X)...

Troubleshooting 217 System Fan Failure (Fan X, Location) ...220S

218 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide A CPU Power Module (System Board, Socket X)... ...A CPU Power Module

Troubleshooting 219 Event Type: System lockup Action: Refer to the operating system documentation. Corrected Memory Error Threshold Passed (Slot X,

22 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Server Status LED Status Battery Module Status Server is on and is i

220 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Processor Uncorrectable Internal Error (Slot X, Socket Y) Event Type:

Troubleshooting 221 System Overheating (Zone X, Location) Event Type: Overheating condition Action: Check fans. System Power Supplies Not Redundant

223 Electrostatic Discharge In This Section Preventing Electrostatic Discharge...

224 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Grounding Methods to Prevent Electrostatic Discharge Several methods

225 Regulatory Compliance Notices In This Section Regulatory Compliance Identification Numbers...

226 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Federal Communications Commission Notice Part 15 of the Federal Commu

Regulatory Compliance Notices 227 Class B Equipment This equipment has been tested and found to comply with the limits for a Class B digital device,

228 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide • Hewlett-Packard Company P. O. Box 692000, Mail Stop 510101 Houston

Regulatory Compliance Notices 229 Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Can

Server Component Identification 23 Processor Zone Fan Module LED Status Amber = One fan in this module has failed. Red = Multiple fans in this

230 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Japanese Notice BSMI Notice Korean Notices Class A Equipment

Regulatory Compliance Notices 231 Class B Equipment Laser Compliance This product may be provided with an optical storage device (that is, CD or

232 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide • Do not try to open the module enclosure. There are no user-service

233 Width 42.62 cm (16.78 in) Server Specifications In This Section Environmental Specifications...

234 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Weight (maximum) 16.78 kg (37 lb) Weight (no drives installed) 12.4

235 Technical Support In This Section Related Documents...

237 Acronyms and Abbreviations ABEND abnormal end ACU Array Configuration Utility ASR Automatic Server Recovery BBWC battery-backed write cach

238 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide iLO Integrated Lights-Out IML Integrated Management Log IPL initial

Acronyms and Abbreviations 239 PCI Express peripheral component interconnect express PCI-X peripheral component interconnect extended PDU power di

240 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide SCSI small computer system interface SDRAM synchronous dynamic RAM

Acronyms and Abbreviations 241 VHDCI very high density cable interconnect WOL Wake-on LAN

243 C cables 228 error messages 153, 186, 216 European Union notice 229 Index 1 120PCI.HAM 137 A AC power supply 54 access panel 2

244 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide IBM OS/2 151 IDE device 108 memory dump 14 memory slots 12

Index 245 power LEDs, system 8 Power On/Standby button 7, 8, 25 ROM-Based Setup Utility (RBSU) 67, 112 ROMPaq utility 73, 76 Microsoft o

246 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide S safety considerations 36, 85 SATA connectors 12 SATA drives

25 Server Operations In This Section Powering Up the Server...

26 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide 4. Press the Power On/Standby button to place the server in standby m

Server Operations 27 b. Secure the server by tightening the thumbscrews. 6. Reconnect the peripheral cables and power cords. Removing the Access

28 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Installing the Access Panel 1. Place the access panel on top of the s

Server Operations 29 c. Lift the front of the assembly slightly and unseat the riser boards from the PCI riser board connectors. Installing PCI R

3 Electrical Grounding Requirements...36 Rack Warnings..

30 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide

31 Server Setup In This Section Optional Installation Services...

32 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide − HP ProLiant Essentials (HP SIM and RDP) − VMWare • Integrated har

Server Setup 33 − Coupling multiple racks • The Rack Products Documentation CD enables you to view, search, and print documentation for HP and C

34 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide CAUTION: Always use blanking panels to fill empty vertical spaces i

Server Setup 35 • Do not permit optional equipment to impede airflow around the server or to increase the internal rack temperature beyond the ma

36 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Electrical Grounding Requirements The server must be grounded properly

Server Setup 37 WARNING: To reduce the risk of personal injury or equipment damage when unloading a rack: • At least two people are needed to

38 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Installing the Server into the Rack To install the server into a rack

Server Setup 39 Item Description 4 Power supply bay 1 (populated) 5 USB connector 6 10/100/1000 NIC 1 7 10/100/1000 NIC 2 8 iLO management p

4 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Identifying the Server Shipping Carton Contents ...

40 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide While the server boots, RBSU and the ORCA utility are automatically co

Server Setup 41 Registering the Server To register a server, refer to the registration card in the HP ProLiant Essentials Foundation Pack or the H

43 Hardware Options Installation In This Section Introduction ...

44 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide The server uses embedded PPMs as DC-to-DC converters to provide the pr

Hardware Options Installation 45 5. Remove the protective cover from the processor. 6. Align the holes in the processor assembly with the guidi

46 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide 7. Install the processor assembly and close the processor locking lev

Hardware Options Installation 47 DIMM Installation Guidelines You must observe the following guidelines when installing additional memory: • DIMM

48 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide After installing DIMMs, use RBSU to configure the system for online sp

Hardware Options Installation 49 Hard Drive Options Removing a Hard Drive Blank (on page 49) SCSI Hard Drive Guidelines (on page 49) Installing a

Contents 5 Regulatory Compliance Identification Numbers...225 Feder

50 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide • The SCSI ID for each hot-plug hard drive is set automatically to th

Hardware Options Installation 51 5. Resume normal server operations. Optical Device Option 1. Push the optical device ejector button and eject

52 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Battery-Backed Write Cache Enabler Option The Battery-Backed Write Cac

Hardware Options Installation 53 5. Install the battery module over the fasteners and turn the fasteners clockwise to lock the module in place.

54 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide 8. Connect the battery module cable to the battery-backed write cache

Hardware Options Installation 55 2. Remove the power supply blank. 3. Remove the protective cover from the connector pins on the power supply.

56 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide 4. Install the redundant power supply into the bay until it clicks.

Hardware Options Installation 57 10. Be sure that the front panel external health LED is green ("Front Panel LEDs and Buttons" on page 8

58 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Installing an Expansion Board 1. Power down the server ("Power

Hardware Options Installation 59 8. Install the expansion board into the slot until it seats firmly. IMPORTANT: If the expansion board ships wi

6 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide FCC Rating Label...

60 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide 5. Remove the expansion slot cover from the slot, if installed ("

Hardware Options Installation 61 8. Identify the differences between the two PCI Express riser boards. Item Description 1 Riser board wi

62 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide a. Install the riser board with the slot for full-length boards onto

63 Server Cabling In This Section Cabling Overview...

64 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide SATA Cable Routing CAUTION: When routing cables, always be sure t

65 Server Software and Configuration Utilities In This Section Configuration Tools...

66 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide • Testing server hardware using the Insight Diagnostics Utility (&quo

Server Software and Configuration Utilities 67 ROM-Based Setup Utility RBSU, an embedded configuration utility, performs a wide range of configura

68 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Auto-Configuration Process The auto-configuration process automaticall

Server Software and Configuration Utilities 69 (http://www.compaq.com/support/techpubs/whitepapers/tm010301wp.html). Boot Options After the

7 Server Component Identification In This Section Front Panel Components ...

70 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Array Configuration Utility ACU is a browser-based utility with the fo

Server Software and Configuration Utilities 71 For more information about array controller configuration, refer to the controller user guide, or t

72 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide 7. Enter the product ID and press the Enter key. 8. Press the Escape

Server Software and Configuration Utilities 73 ROMPaq Utility Flash ROM enables you to upgrade the firmware (BIOS) with system or option ROMPaq ut

74 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Integrated Lights-Out Technology The iLO subsystem is a standard compo

Server Software and Configuration Utilities 75 HP recommends using DNS/DHCP with iLO to simplify installation. If DNS/DHCP cannot be used, use the

76 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide The Erase Utility can be accessed from the Software and Drivers Downlo

Server Software and Configuration Utilities 77 NOTE: The server ships with the same version programmed on each side of the ROM. Safety and Secur

78 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide When the server boots, the system identifies whether the current ROM b

Server Software and Configuration Utilities 79 Internal USB Functionality An internal USB connector is available for use with USB drive keys only.

8 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Item Description 1 Diskette drive bay 2 Optical device bay 3 Front U

80 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Array Diagnostic Utility ADU is a Windows-based tool that collects inf

Server Software and Configuration Utilities 81 Keeping the System Current List of Tools: Drivers ...

82 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Resource Paqs Resource Paqs are operating system-specific packa

83 Battery Replacement If the server no longer automatically displays the correct date and time, you may need to replace the battery that provide

84 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide 5. Remove the battery. IMPORTANT: Replacing the system board batter

85 Troubleshooting In This Section Server Diagnostic Steps...

86 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Important Safety Information Before servicing this product, read th

Troubleshooting 87 49-109 kg 100-240 lb This symbol indicates that the component exceeds the recommended weight for one individual to handle safely.

88 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide • The leveling jacks are extended to the floor. • The full weight of

Troubleshooting 89 • Observe local occupation health and safety requirements and guidelines for manual handling. • Obtain adequate assistance to l

Server Component Identification 9 Item Description Status 3 Internal health LED Green = System health is normal. Amber = System is degraded. To i

90 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide 6. Collect all tools and utilities, such as a Torx screwdriver, loopb

Troubleshooting 91 Diagnostic Steps To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section, &q

92 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide General Diagnosis Flowchart The General Diagnosis flowchart provides

Troubleshooting 93 Item Refer to 1 "Symptom Information" 2 "Loose Connections (on page 108)" 3 "Service Notifications&q

94 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide

Troubleshooting 95 Power-On Problems Flowchart Symptoms: • The server does not power on. • The system power LED is off or amber. • The external h

96 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Item Refer to 7 • "Power Supply Problems (on page 106)" •

Troubleshooting 97

98 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide POST Problems Flowchart Symptoms: • Server does not complete POST N

Troubleshooting 99